Request a medical certificate
For time off work or study, or to care for someone who is sick. For short, mild illness. An Australian registered doctor reviews every request.
Request a certificateFrom $29.00 · held, not charged
- We only charge you if a doctor gives you a certificate.
- The questions take about 2 minutes. A doctor then reviews your request.
Run by KS Medical and Dental Services Pty Ltd · ABN 74 678 931 612
Not for emergencies. If you are very unwell, call 000.
Prices
Held, not charged
Australian registered doctors. Every request is reviewed by an Australian doctor registered with Ahpra. You can check any doctor on the Ahpra public register.
Health records stored in Australia. Only the doctor and staff who need to see them can access them.
Employers can check any certificate. They only see whether it's valid, when it was issued, the dates it covers and your initials.
How it works
1. Answer a few questions
Tell us why you need a certificate, how you feel and the dates you need. It takes about 2 minutes.
2. A doctor reviews your request
An Australian registered doctor reads your answers. They may call or message you to ask more questions. They may decide a certificate isn't right for you.
3. If approved, download your certificate
You'll get a text when the doctor has decided. Sign in to download your certificate. We only charge you if a certificate is issued.
Prices
Single day
$29.00
A certificate for 1 day: yesterday, today or tomorrow.
2–3 days
$49.00
A certificate for 2 or 3 days in a row, starting no earlier than yesterday.
Doctor call or chat
$79.00
For 4 to 7 days, or if you've been unwell for more than 7 days. The doctor will call or message you before deciding.
Held, not charged
When you send your request, we hold the amount on your card. We only take the payment if the doctor gives you a certificate. If the doctor declines, or you cancel, we release the hold and you pay nothing. While it's held, you may not be able to spend that amount.
Sometimes the doctor needs to call or message you about a 1-day or 2–3 day request. If so, the price becomes $79.00. We'll ask you to OK the extra amount first. If you'd rather not, you can cancel and you won't be charged.
We can cover up to 7 days. For longer, please see your GP.
Prices are in Australian dollars.
We only charge you if a doctor gives you a certificate.
What we can help with
Certificates for a short, mild illness that you can manage at home:
- Time off work (personal or sick leave)
- Time off school, TAFE or uni (study). We can print your school or uni's name.
- Carer's leave, to look after someone who is sick
You need to be 16 or older. For carer's leave, you need to be 18 or older.
What we can't help with
Please get help somewhere else for these:
- Emergencies or severe symptoms — call 000 or go to the nearest emergency department.
- Prescriptions — see your GP or a pharmacist.
- Referrals, tests or scans — see your GP.
- Ongoing or long-term conditions — see your GP. They know your history and can plan your care.
- More than 7 days off — see your GP.
- Injuries at work or workers' compensation claims — see a GP. They can give you the medical certificate your state's workers' compensation scheme needs.
- Under 16 — see a GP. If a parent needs time off to look after you, they can ask us for a carer's leave certificate.
Not sure where to go? Call Healthdirect on 1800 022 222. A registered nurse can help, 24 hours a day.
For employers and schools
You can check if one of our certificates is real.
Scan the QR code at the bottom of the certificate. Or go to ausmedcerts.com.au/verify and type in the certificate ID and the check code. The check code is printed under the QR code.
- The check shows only: whether the certificate is valid, the date it was issued, the dates it covers and the patient's initials.
- It never shows the patient's full name, health details or why they needed the certificate.
- Every certificate shows the date the doctor assessed the patient, separately from the dates it covers. It also says the patient was assessed by telehealth (online, and by phone or chat if used), and was not examined in person.
- A certificate can start at most 1 day before the assessment date. If it does, the certificate says so.
Questions about a certificate? Email support@ausmedcerts.com.au. We can't share a patient's health information without their consent.
Questions and answers
Who reviews my request?
An Australian doctor registered with Ahpra (the Australian Health Practitioner Regulation Agency). The doctor's name and registration number are printed on your certificate.
Will the doctor call me?
They may. The doctor can call or message you if they need to know more. For 4 to 7 days, or if you've been unwell for more than 7 days, the doctor will always call or message you before deciding. Please keep your phone close by after you send your request.
If the doctor needs to call or message you about a 1-day or 2–3 day request, the price becomes $79.00. We'll ask you to OK the extra amount before the call or chat starts. You can cancel instead and you won't be charged.
How long does it take?
The questions take about 2 minutes. A doctor reviews requests during our opening hours: Opening hours to be announced. Requests sent outside these hours are reviewed after we open. We can't promise a time, because the doctor may need to call you or ask more questions. We'll text you when the doctor has decided.
If a doctor can't review your request before the hold on your card runs out, or can't reach you after 3 tries, we close your request and release the hold. You won't be charged.
Can you backdate a certificate?
Only by 1 day. A certificate can start at most 1 day before the day the doctor reviews your request. If it starts the day before, the certificate says so. Every certificate shows the date you were assessed, as well as the dates it covers. If you were sick before that, please see your GP.
If the doctor reviews your request the day after you send it, they may need to change the first day.
What if the doctor declines my request?
You won't be charged. We release the hold on your card. Your bank decides how long it takes to disappear from your account. The doctor will let you know where to get the right care.
Can I get a certificate to care for someone?
Yes. You can ask for a carer's leave certificate if you need to look after someone who is sick, like your child, partner or parent. You need to be 18 or older. The certificate is in your name. It shows the person's first name and how they're related to you.
If the person is under 18, we ask extra questions to check they're safe to care for at home. Children can get sicker quickly. If you're worried about a child, see a GP or call Healthdirect on 1800 022 222.
Is my information private?
Yes. Your health records are stored securely in Australia. Only the doctor and staff who need to see them can. We don't put health details in emails or text messages. By law, we keep health records for at least 7 years. You can ask to see or correct your information by emailing support@ausmedcerts.com.au.
Some services we use, like card payments and text messages, may handle your contact or payment details outside Australia. Our privacy policy explains this.
Can my employer check my certificate?
Yes. They can scan the QR code or type in the certificate ID and check code on our website. They only see whether it's valid, when it was issued, the dates it covers and your initials. They don't see your health details.
Will my illness be on the certificate?
Not unless you ask for it. You can choose to show it before you send your request.
What if I get worse?
If you have chest pain, trouble breathing, or feel very unwell, call 000 or go to the nearest emergency department. For advice, call Healthdirect on 1800 022 222 (24 hours). If you're not starting to feel better in 2 to 3 days, see your GP. If you have thoughts of hurting yourself, call Lifeline on 13 11 14.
Does this replace my GP?
No. We only give medical certificates for short, mild illness. Please keep seeing your regular GP. Tell them about any certificate we give you.
How do I contact you?
Email support@ausmedcerts.com.au. We don't give medical advice by email. If you need health advice, call Healthdirect on 1800 022 222. In an emergency, call 000.
We only charge you if a doctor gives you a certificate.