Support

What we can help with

• Your request and where it's up to
• Receipts and payments
• Seeing your records, or fixing information that's wrong
• Privacy questions and complaints

You can ask to see your information or to fix it if it's wrong. If you have a privacy concern, contact us first at support@ausmedcerts.com.au. If you're not happy with our reply, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au). In NSW, you can also contact the Information and Privacy Commission NSW (ipc.nsw.gov.au).

Delete your account

To delete your account, email us at support@ausmedcerts.com.au.

We'll close your account, so you won't be able to sign in. If we have your contact details for marketing, we'll remove them.

By law, we must keep health records for at least 7 years. If a record is about someone under 18, we keep it until they turn 25, if that's longer. This includes your requests, the doctor's notes and your certificates.

We keep these records secure and only use them when the law allows, for example if you ask for a copy. We delete them when that time ends. Certificates you already have can still be checked as real.