Privacy
Last updated: 13 November 2026
KS Medical and Dental Services Pty Ltd (ABN 74 678 931 612) collects your health information so a doctor can decide whether to give you a medical certificate. Health information is sensitive. Your health records are stored in Australia.
Who we are
AusMedCerts is run by KS Medical and Dental Services Pty Ltd (ABN 74 678 931 612). You can contact us about privacy at support@ausmedcerts.com.au.
Why we collect it
A doctor uses your answers to decide whether to give you a certificate. We also keep health records because the law says we must.
Your health information is sensitive
We only ask for what the doctor needs. We protect it carefully. Your health records are stored in Australia.
If you're caring for someone
We will ask about the person you care for. This includes their first name, how they are related to you, their age range and how they are unwell. Please tell them you are sharing this. Ask their permission where you can.
Calls and chat
Phone calls are not recorded. The doctor writes notes about the call. Chat messages are kept as part of your health record.
An AI tool helps the doctor
An AI tool summarises your answers and drafts notes for the doctor. The doctor reads everything and makes every decision. The AI does not decide.
Other companies that help us
We use other companies to take payments and send text messages and emails. Some of them may handle information outside Australia. Our privacy policy lists who they are and where.
If you don't give us this information
The doctor can't assess your request. This means we can't give you a certificate.
Seeing, fixing or complaining
You can ask to see your information or to fix it if it's wrong. If you have a privacy concern, contact us first at support@ausmedcerts.com.au. If you're not happy with our reply, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au). In NSW, you can also contact the Information and Privacy Commission NSW (ipc.nsw.gov.au).